J.Crew is committed to providing the highest quality and the most exceptional service to our customers. We continuously dedicate ourselves to bringing inspiration, creativity and unparalleled expertise—both in the United States and abroad—to J.Crew, crewcuts, J.Crew Factory and Madewell.
This website is created as an online magazine and the main page is well ordered by department, new arrivals and it also has a search option. You can easily shop by category and item. They provide detailed information about every product, there are several pictures of the items taken from different angles and they all include a zoom button. People who have bought an item can also write a comment about this which can be very useful Prices do not include taxes but they show up when you checkout (total amount is displayed including taxes and shipping costs).
Shipping costs vary from free (depends on the purchased amount and during special promotions) up to $35, depending on the delivery day, location and shipping method.
If you wish to return your purchase, read their returns and exchanges policy carefully. It depends on the country you’re shopping, and kind of purchase. Monogrammed, personalized or final sale items cannot be returned or exchanged.
To help your fellow shoppers, please rate and review your experience with this online store down below.