Terms of Use

1. Scope

1.1. Any use of this web site provided by Shoponline.support  and/or its affiliates ("Shoponline.support"), "Shoponline.support Web Site", is subject to these Terms of Use. These Terms of Use may be amended, modified or replaced by other terms and conditions, e.g . for the purchase of products and services. With log-in, or where a log-in is not required, in accessing or using the Shoponline.support Web Site these Terms of Use are accepted in their then current version.

1.2. In the case of Web offers aimed at companies or public enterprises, such companies or enterprises are represented by the user and must assume that the user has appropriate knowledge and acts accordingly.

2. Services

2.1. This Shoponline.support Web Site contains specific information, as well as - as the case may be - related documentation, for viewing or downloading.

2.2. Shoponline.support may stop the operation of the Shoponline.support Web Site in full or in part at any time. Due to the nature of the internet and computer systems, Shoponline.support cannot accept any liability for the continuous availability of the Shoponline.support Web Site.

3. Registration, Password

3.1. Some pages of the Shoponline.support Web Site may be password protected. In the interest of safety and security of the business transactions, only registered Users may access said pages. Shoponline.support reserves the right to deny registration to any User. Shoponline.support particularly reserves the right to determine certain sites, which were previously freely accessible, subject to registration. Shoponline.support is entitled, at any time and without obligation to give reasons, to deny the User the right to access the password-protected area by blocking its User Data (as defined below), in particular if the User 
- uses false data for the purpose of registration;
- violates these Terms of Use or neglects its duty of care with regard to User Data; 
- violates any applicable laws in the access to or use of the Shoponline.support Web Site; or 
- did not use the Shoponline.support Web Site for a longer period.

3.2. For registration the User shall give accurate information and, where such information changes over time, update such information (to the extent possible: online) without undue delay. The User shall ensure, that its e-mail address, as supplied to Shoponline.support, is current at all times and an address at which the User can be contacted.

3.3. Upon registration the User will be provided with an access code, comprising a User ID and a password ("User Data"). On first access the User shall promptly change the password received from Shoponline.support into a password known only to the User. The User Data allows the User to view or change its data or, as applicable, to withdraw its consent to data processing.

3.4. The User shall ensure that User Data is not accessible by third parties and is liable for all transactions and other activities carried out under its User Data. At the end of each online session, the User shall log-off from the password protected websites. If and to the extent the User becomes aware that third parties are misusing its User Data the User shall notify Shoponline.support thereof without undue delay in writing, or, as the case may be, by e-mail.

3.5. After receipt of the notice under paragraph 3.4, Shoponline.support will deny access to the password-protected area under such User Data. Access by the User will only be possible again upon the User's application to Shoponline.support or upon new registration.

3.6. The User may at any time request termination of its registration in writing, provided that the deletion will not violate the proper performance of contractual relationships. In such event Shoponline.support will remove all user data and other stored personally identifiable data of the User as soon as these data are no longer needed.

4. Rights of Use to Information, Software and Documentation

4.1. The use of any information, and documentation made available on or via this Shoponline.support Web Site is subject to these Terms of Use or, in case of updating information,  documentation, subject to the applicable license terms previously agreed to with Shoponline.support. Separately agreed to license terms, for example software downloads, shall prevail over these Terms of Use.

4.2. Shoponline.support grants User a non-exclusive and non-transferable license, which may not be sublicensed, to use the information and documentation made available to the User on or via the Shoponline.support Web Site to the extent agreed, or in the event of no such agreement to the extent of the purpose intended by Shoponline.support in making same available.

4.3.  Information and documentation may not be distributed by the User to any third party at any time nor may it be rented or in any other way made available. Unless such is allowed by mandatory law, the User shall not modify the documentation

4.4. The information and documentation are protected by copyright laws as well as international copyright treaties as well as other laws and conventions related to intellectual property. The User shall observe such laws and in particular shall not modify, conceal or remove any alphanumeric code, marks or copyright notices neither from the information or documentation, or any copies thereof.

5. Intellectual Property

5.1. Notwithstanding the particular provisions in § 4 of these Terms of Use, information, brand names and other contents of the Shoponline.support Web Site may not be changed, copied, reproduced, sold, rented, used, supplemented or otherwise used in any other way without the prior written permission of Shoponline.support.

5.2. Except for the rights of use and other rights expressly granted herein, no other rights are granted to the User nor shall any obligation be implied requiring the grant of further rights. Any and all patent rights and licenses are expressly excluded.

5.3. Shoponline.support may, without charge, use any ideas or proposals stored by a User on the Shoponline.support Web Sites for the development, improvement and sale of its products.

6. Duties of the User

6.1. In accessing or using the Shoponline.support Web Site the User shall not 
- harm other persons, in particular minors, or infringe their personal rights; 
- breach public morality in its manner of use; 
- violate any intellectual property right or any other proprietary right; 
- upload any contents containing a virus, so-called Trojan Horse, or any other program that could damage data; 
- transmit, store or upload hyperlinks or contents to which the User is not entitled, in particular in cases where such hyperlinks or contents are in breach of confidentiality obligations or unlawful; or 
- distribute advertising or unsolicited e-mails (so-called "spam") or inaccurate warnings of viruses, defects or similar material and the User shall not solicit or request the participation in any lottery, snowball system, chain letter, pyramid game or similar activity.

6.2. Shoponline.support may deny access to the Shoponline.support Web Site at any time, in particular if the User breaches any obligation arising from these Terms of Use.

7. Hyperlinks

The Shoponline.support Web Site may contain hyperlinks to the web pages of third parties. Shoponline.support shall have no liability for the contents of such web pages and does not make representations about or endorse such web pages or their contents as its own, as Shoponline.support does not control the information on such web pages and is not responsible for the contents and information given thereon. The use of such web pages shall be at the sole risk of the User.

8. Liability for defects of title or quality

8.1. Insofar as any information or documentation is made available at no cost, any liability for defects as to quality or title of the information and documentation especially in relation to the correctness or absence of defects or the absence of claims or third party rights or in relation to completeness and/or fitness for purpose are excluded except for cases involving willful misconduct or fraud.

8.2. The information on the Shoponline.support Web Site may contain specifications or general descriptions related to the possibilities of individual products which may not be available in certain cases (e.g. due to product changes). The required performance of the product shall therefore be mutually agreed in each case at the time of purchase.

9. Other Liability, Viruses

9.1. The liability of Shoponline.support for defects in relation to quality and title shall be determined in accordance with the provisions of § 8 of these Terms of Use. Any further liability of Shoponline.support is excluded unless required by law, e.g. under the Act on Product Liability or in cases of willful misconduct, gross negligence, personal injury or death, failure to meet guaranteed characteristics, fraudulent concealment of a defect or in case of breach of fundamental contractual obligations. The damages in case of breach of fundamental contractual obligations is limited to the contract-typical, foreseeable damage if there is no willful misconduct or gross negligence.

9.2. Although Shoponline.support makes every endeavor to keep the Shoponline.support Web Site free from viruses, Shoponline.support cannot make any guarantee that it is virus-free. The User shall, for its own protection, take the necessary steps to ensure appropriate security measures and shall utilize a virus scanner before downloading any information or documentation.

9.3. §§ 9.1 and 9.2 do not intend nor imply any changes to the burden of proof to the User's disadvantage.

10. Compliance with Export Control Regulations

10.1. If the User transfers information and documentation provided by Shoponline.support to a third party, the User shall comply with all applicable national and international (re-) export control regulations. In any event of such transfer the User shall comply with the (re-) export control regulations of the European Union and of the United States of America.

10.2. Prior to any such transfer to a third party the User shall in particular check and guarantee by appropriate measures that 
- There will be no infringement of an embargo imposed by the European Union, by the United States of America and/ or by the United Nations by such transfer or by provision of other economic resources in connection with information and documentation provided by Shoponline.support, also considering the limitations of domestic business and prohibitions of by-passing those embargos; 
- Such information and documentation provided by Shoponline.support are not intended for use in connection with armaments, nuclear technology or weapons, if and to the extent such use is subject to prohibition or authorization, unless required authorization is provided; 
- The regulations of all applicable Sanctioned Party Lists of the European Union and the United States of America concerning the trading with entities, persons and organizations listed therein are considered.

11. Data Privacy Protection

For collection, use and processing of personally identifiable data of the User of the Shoponline.support Web Site, Shoponline.support shall comply with applicable laws on data privacy protection and the Shoponline.support Web Site Data Protection Privacy Policy, which is available per hyperlink on the Shoponline.support Web Site and/or on www.Shoponline.support.com.

12. Supplementary Agreements, Place of Jurisdiction, Applicable Law

12.1. The individual pages of the Shoponline.support Web Site are operated and administered by Shoponline.support  and/or its affiliates. The pages comply with the law applicable in the country where the responsible company has its business residence. Shoponline.support makes no representation that information, software and/or documentation on the Shoponline.support Web Site are appropriate or available for viewing or downloading at locations outside such country. If Users access Shoponline.support Web Site from outside such country, they are exclusively responsible for compliance with all applicable local laws. Access to Shoponline.support Web Site's information, software and/or documentation from countries where such content is unlawful is prohibited. In this case and where User seeks to do business with Shoponline.support, the User should contact the Shoponline.support representative for the particular country for country specific business.